Refund Policy
We value your satisfaction and strive to provide high-quality digital products. Due to the nature of digital goods, certain refund conditions apply. Please review our policy below.
Cases Where a Refund Is Possible
We offer refunds under the following circumstances:
- Duplicate Purchases: If you accidentally purchased the same product more than once.
- Non-Functional Product: If the product you received is defective or does not function as described.
- Delivery Issues: If, after successful payment, you do not receive the product or download link within 3 business days, and our support team is unable to resolve the issue.
Cases Where a Refund Is Not Possible
Refunds will not be issued in the following situations:
- Change of Mind: If you decide that the product is no longer needed after purchase.
- Product Misuse: If issues arise from improper use not in accordance with the provided instructions.
- Multiple Purchases for Evaluation: Purchasing multiple products with the intention of evaluating and returning those not selected is considered misuse and is not eligible for a refund.
How to Request a Refund
To initiate a refund request, please contact our support team at [email protected] with the following information:
- Full Name
- Email Address Used for Purchase
- Order Number
- Date of Purchase
- Reason for Refund Request
Please ensure that the email address provided during purchase is valid, as we are not responsible for issues arising from incorrect contact information.
Contact Us
If you have any questions or need further assistance, please reach out to us:
Email: [email protected]
Website: https://astisoft.net